Frequently Asked Questions
Find answers to common questions regarding our collections and services
How can I ensure I am purchasing an authentic Gabriela Hearst product?
Authentic Gabriela Hearst products are sold exclusively through our official website, our flagship stores in New York and London, and authorized luxury retailers.
Are your materials sustainably sourced?
Sustainability is at our core. We utilize deadstock fabrics, plastic-free packaging, and eco-conscious materials like certified wool and linen to minimize our environmental impact.
Can I pre-order items from the latest runway collection?
Yes, select runway pieces are available for pre-order. Estimated shipping dates are provided on the product page at the time of purchase.
Do you offer alterations for your garments?
We provide complimentary basic alterations for full-price purchases made at our physical flagship locations. Please contact our boutiques for an appointment.
How should I care for my Gabriela Hearst knitwear?
We recommend professional dry cleaning or careful hand washing in cold water with a specialized wool detergent. Always store knitwear folded to maintain shape.
Is international shipping available?
We offer carbon-neutral international shipping to over 50 countries. Duties and taxes are calculated at checkout for transparency.